Warranty

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Pool & Spa Warranty

This limited lifetime warranty shall be subject to the original buyer complying with the following conditions:
  • The swimming pool shall be kept full of water at all times except for purpose of repair or maintenance not to exceed 5 days.
  • The swimming pool shall be operated by the original buyer with reasonable care and necessary maintenance and in accordance with instruction manuals supplied by Outside Design Custom Pools and Spas.
  • No work shall be done to the pool by any other pool company.

Materials, Workmanship, Concrete Shell, Equipment

  • Outside Design Custom Pools and Spas guarantees their work to be free from defects in material and workmanship for a period of two (2) years from the date said pool is filled with water. Outside Design Custom Pools and Spas further warranties underground plumbing for two (2) years and the shell of the pool for the lifetime of the pool (25 years). Outside Design Custom Pools and Spas will, within said period, make the appropriate repairs with no cost to the owner, provided that said owner had complied fully with the warranty requirements, all contracts and any addendum including, but not limited to, payments and balances. Owner must notify Outside Design Custom Pools and Spas in writing (NO TEXTS OR EMAILS), within warranty period of any alleged defects and/or repairs needed.
  • Outside Design Custom Pools and Spas further warrants that the pool structure will remain structurally sound for the period of time that the pool is owned by the original owner. Tile, decking, planter walls, colors, plaster, plumbing, electrical, filter, heater, and other pool accessories are, by definition, not part of the pool structure. The term “structurally sound” means that the swimming pool is capable of retaining water and in the event of failure to do so Outside Design Custom Pools and Spas will, within the stipulated period, repair the structure so that it will hold water.
  • Equipment carries the warranty periods as expressed by each manufacturer for their product. Manufactures samples may be available to assist owner in color, finish or texture between samples and the selected material installed.​
  • Walks and decking are not guaranteed or warranted against normal cracking, checking, raising, settling or discoloration, and plaster is not guaranteed or warranted against checking, cracking, mottling, discoloration or stains as such defects generally result from local water conditions, improper use of chemicals, or lack of or improper cleaning of pool. Outside Design Custom Pools and Spas proposes to take reasonable precautions to prevent airborne material from staining plaster or paint during application, however, Outside Design Custom Pools and Spas will not be responsible for minor imperfections or stains caused by variable weather conditions or exposure to elements. If maintenance, service or warranty work is performed by anyone other that Outside Design Custom Pools and Spas, all warranties and guarantees will become null and void.
  • Outside Design Custom Pools and Spas also does not warranty any damages caused by Acts of God or extreme weather. These types of claims must be brought to your primary homeowners insurance holder’s attention. If you insurance company is willing to provide Outside Design Custom Pools and Spas with the necessary fund to perform repairs, we will perform said repairs.
LIMITATIONS
The warranties are effective only if owner(s) complied with all terms and conditions, monetary responsibilities, payments, and other provisions of the agreed upon contract. This warranty also becomes void as a result of any of the following conditions or events:
  • The pool is not kept full of water except for short maintenances as authorized by Outside Design Custom Pools and Spas.
  • Damage by the elements or Acts of God, War, Civil Disturbances, unusual abuse, neglect, in correct operation of care of the pool equipment including the use of manually fed gaseous chlorine from portable tanks as a pool water sanitizer. This restriction does not apply to gaseous chlorine metered into the water by electronic means or chlorine generators.
  • Damage caused by the surface of subterranean drainage under or around the pool, earth fill movement or expansive soil, explosions and wrecking.
  • Where owner has work performed by others, individuals or companies, that is not provided for in the contract, such as, but not limited to, electrical panel changes, landscaping and erection of fences and retaining walls. Outside Design Custom Pools and Spas does not warrant such work, and Outside Design Custom Pools and Spas shall not be held responsible if such work results in loss or damage to anything covered under this warranty.
  • Addition or substitution of equipment not expressly authorized by Outside Design Custom Pools and Spas or designed use of the pool.
PERFORMANCE
  • To obtain performance the Owner should contact Outside Design Custom Pools and Spas at 12110 Summerwood Dr, Painesville, Ohio 44077 or telephone (440) 478-0995.
  • The repair or replacement of non-pool structure items, or of the pool structure as provided shall constitute the sole and exclusive remedy if the Owner and the fulfillment of all Outside Design Custom Pools and Spas’s liabilities under these warranties whether on warranty or contact or negligence. Outside Design Custom Pools and Spas shall in no event be liable for incidental, special or consequential damages arising out of or as the result of the use, repair or ownership of the pool.
  • Outside Design Custom Pools and Spas shall not be responsible for the replacement of water in the pool or chemicals used in treating said water or energy used to heat said water as a result of performing any work or service under this Limited Warranty.
  • In the event Outside Design Custom Pools and Spas is requested to perform any work or service under this Limited Warranty, and a service representative is sent to the pool site and it is determined that no service is required by this warranty, then the Owner shall be responsible to pay Outside Design Custom Pools and Spas a reasonable service fee for any such service call.

What Our Clients Say

They will transform your backyard into an outdoor living space paradise. Every stone is meticulously placed. every corner is planned and executed professionally and precisely.

5/5
David A.

Outside Design Custom Pools did a superior job with constructing our new pool to the expectations they promised us. I am super super happy and love my new backyard. Thank you!

5/5
Sky M.

All I can say is everyone at Outside Design are simply the best! From start to completion they were so professional and reliable. My pool is complete and my dream has come true.

5/5
Barbara S.

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It is our goal to not only achieve100% satisfaction from all of our clients but to go way beyond.

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